Support

Website Support

We provide professional level ongoing support for Drupal and WordPress based websites. Our support plans are flexible and are all-inclusive.

Monthly Support Plans

Our monthly support plans provide a predictable monthly cost at a better avaerage rate per hour.

We provide professional level ongoing support for Drupal and WordPress based websites. Our monthly support plans are flexible and are all-inclusive, while providing you with a predictable monthly cost.

Features
  • Security updates
  • Website files and database backups
  • Emergency restore from backup
  • Bundled support hours
  • Monthly Price (CAD)
  • Additional support hours (CAD)
Tadpole
  • included
  • weekly
  • 1/month
  • -
  • $150
  • $65/hr
Frog
  • included
  • daily
  • 2/month
  • 3
  • $300
  • $62.50/hr
King
  • included
  • daily
  • unlimited
  • 8
  • $600
  • $60/hr
Notes
  • Monthly plans are auto-billed every month. You can switch monthly plans or cancel at any time.
  • Additional hours beyond the included support level will be invoiced at the end of the billing period at the indicated hourly rate.
  • Security updates include :
    • WordPress: core and any plugins/themes hosted on wordpress.org
    • Drupal: core and community modules/themes hosted on drupal.org
    *Commercial themes, modules and/or plugins will usually require an active subscription with the vendor in order to receive updates
  • Our regular business hours are Mon-Fri 9:00am to 6:00pm Pacific Time.
  • After hours support not included. We will do our best to address critical (site offline) issues. Response time is not guaranteed outside regular business hours.

Prepaid Support

Purchase a block of support hours to use as you need them. Valid for one year after purchase.

For larger development or redesign projects, contact us for a custom quote.