Support

Website Support

We provide professional ongoing support for WordPress and Drupal based websites.

Monthly Support Plans

Our monthly support plans are flexible and provide you with peace of mind and a predictable monthly cost.

Features
  • Security updates
  • Website files and database backups
  • Emergency restore from backup
  • Bundled support hours
  • Monthly Price (CAD)
  • Additional support hours (CAD)
Tadpole
  • included
  • weekly
  • 1/month
  • -
  • $150
  • $65/hr
Frog
  • included
  • daily
  • 2/month
  • 3
  • $300
  • $62.50/hr
King
  • included
  • daily
  • unlimited
  • 8
  • $600
  • $60/hr
Notes
  • Monthly plans are auto-billed every month. You can switch monthly plans or cancel at any time.
  • Security updates include :
    • WordPress: core and any plugins/themes hosted on wordpress.org
    • Drupal: core and community modules/themes hosted on drupal.org
    *Commercial themes, modules and/or plugins will usually require an active subscription with the vendor in order to receive updates
  • Additional hours beyond the included support level will be invoiced at the end of the billing period at the indicated hourly rate.
  • Our regular business hours are Mon-Fri 9:00am to 6:00pm Pacific Time.
  • After hours support not included. We will do our best to address critical (site offline) issues. Response time is not guaranteed outside regular business hours.

Prepaid Support

Purchase a block of support hours to use as you need them, for any task you need done. Prepaid packages are valid for one year from date of purchase.

For larger development or redesign projects, contact us for a custom quote.